Sometimes you may want to dispute a credit or debit card transaction if:
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The transaction was not authorised by you.
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The supplier did not deliver the goods or services you paid for.
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The goods were delivered to you but were faulty or not as described.
You should contact the supplier first, to seek a refund. If the supplier will not refund your money and you paid using a credit or debit card, your card provider may agree to reverse the transaction. This is called a chargeback.
Dispute rules for each card scheme vary.
The National Consumer Agency has information about chargebacks and how to go about getting one.