The Water Services Act 2017 was signed into law on Friday, 17 November 2017. It provides for the refund of payments made for domestic water charges. Refunds will begin to be issued from today, 20 November 2017.
The amount you paid to Irish Water in domestic billing charges will be refunded to you. To find out how much you are due to be refunded and when you can expect to get your refund, login to your account on water.ie.
Customers who have moved house should contact Irish Water at 1850 448 448 or +353 1 707 2824 to update their details, so that the refund cheque will go to their new address. These lines are open Monday to Friday, from 9 am to 5:30 pm.