Maritime passengers’ rights

EU Regulation No. 1177/2012 (pdf) protects the rights of passengers travelling by sea or inland waterway.

The Regulation provides that passengers affected by cancellations are entitled to either:

  • An alternative sailing at the earliest opportunity, under comparable conditions and at no additional cost, or
  • A full refund

You should contact your travel provider in the first instance. If you’re unhappy with their response, you can make a complaint to the National Transport Authority.

Read more about passengers’ rights in our document or in this information note (pdf) from the Department of Transport, Tourism and Sport.