Refunds of water charges

The Water Services Bill 2017 has been published. It provides for the refund of payments made for domestic water charges.

Refund cheques will issue to around 990,000 customers after the legislation is passed.

Customers who have moved house should contact Irish Water at 1850 448 448 to update their details so that the cheque will go to their new address. This line is open Monday to Friday, from 9 am to 5:30 pm.


Air passenger rights

Under European law, air passengers have specific consumer rights if a flight is cancelled or delayed or if they are denied boarding.

The website provides information about your rights and entitlements in these situations. is a website of the Commission for Aviation Regulation.

Donegal flooding: financial assistance for farmers

The Department of Agriculture, Food and the Marine is making financial assistance available to farmers affected by the recent flooding in the Inishowen area of Donegal.

Details of this “DAFM Flood Damage Relief Measure” are on the application form, which is on the Department’s website.

Completed applications must reach the Department by Friday 29 September 2017.

(This scheme is separate from the Humanitarian Assistance Scheme being run by the Department of Employment Affairs and Social Protection.)

Redesign of

We have been working on a project to redesign and refresh, to give the site a more modern look and feel. We plan to switch over to the new design later today (Thursday).

Users of the site may experience a few minutes of downtime during the switchover. We will do our best to make sure that any such downtime is as short as possible.