Issues affecting Illness Benefit claims

The Department of Employment Affairs and Social Protection has apologised to people who continue to have problems with Illness Benefit payments.

If you are affected by these issues, you can call the Department’s helpline at (01) 704 3300 or 1890 928 400 or else email

If you are experiencing urgent financial difficulties, you should contact your Community Welfare Service (CWS). CWS staff can meet claimants in Intreo Centres and can travel to claimants who have mobility issues.

Read more on and in our document on Illness Benefit.