Citizens Information and COVID-19

During the COVID-19 pandemic, public service information is rapidly changing. The Citizens Information website collates information from across the full range of government sources and our team works hard to keep the information accurate and focused on citizens’ needs. There may sometimes be a time lag between information being published by another government department or agency and our content being updated. This is because we want to make sure we check the information fully and integrate it on our website.

If you want to give us feedback on information published on this site or if you think anything is missing you can email us directly at

You can also contact us via our social media channels  – on Twitter at @citizensinfo and on Facebook at @citizensinformation

Note that we cannot respond to queries through our feedback channel. If you need information and advice you can contact:

  • The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
  • Our national call back service: Visit to request a phone call from an information officer

A limited number of appointments are being made in Citizens Information Centre offices where social distancing can be facilitated. You can continue to contact your local centre by email or phone using the details in our Find a Centre page.