Know your rights: Help when bereaved

I’m looking for some simple information on first steps after a bereavement for my sister who has been widowed. Can you recommend an appropriate resource?

Bereavement can be overwhelming and your sister may be going through many different emotions. The Citizens Information Board (CIB) has published a booklet that may be of help to your sister at this difficult time.

Bereavement – A practical guide (pdf) answers questions she may have about accessing money, getting help with funeral expenses, dealing with her loved one’s estate, and other practical issues she may be worried about. It has information on dealing with the loss of a loved one during COVID-19, as well as contact details for a range of support services available to those who have been bereaved.

You can get the guide online at You can also get a printed copy from your local Citizens Information Centre

You can get more information about any of the topics covered in the booklet on The website has detailed information on practical arrangements after a death, and all of the latest information on death and bereavement during COVID-19.

During COVID-19, you can find comprehensive integrated information online at and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:

  • The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
  • Our national call back service: Visit to request a phone call from an information officer

You can continue to contact your local centre by email or phone using the details in the Find a Centre page on